Better Business Bureau
Start With Trust
In Southern Nevada
BBB For Consumers
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:
BBB Accreditation
Back To TopThis company is not a BBB Accredited Business.
BBB Rating
Back To TopBased on BBB files, this business has a BBB rating of F.
Reasons for this rating include:
Failure to obtain a required competency license.
BBB does not have sufficient information to determine how long this business has been operating.
Number of complaints filed against this business.
BBB does not have sufficient background information on this business.
Click here for an explanation of BBB Ratings.
Business Contact and Profile
Back To Top| Company Name: | Cheapoair | |
| Company Address: |
Not Displayed New York, NY 10001 |
|
| Phone Number: | (866) 636-9088 | |
| Original Business Start Date: | December 2004 | |
| Type of Entity: | Corporation | |
| Incorporated: | 2/27/2003 in NY | |
| BBB Accreditation Status: | This company is not a BBB Accredited Business. | |
| Type of Business: | Travel Agencies & Bureaus | |
| Web Site Address: | www.cheapoair.com |
Products and Services
Back To TopThis business offers typical products and services for the Type of Business shown above.
Business Management
Back To TopThe BBB has no information regarding business management at this time.
Licensing
Back To TopAs of 7/14/2009, the Bureau has been UNABLE to confirm this company has a valid local business license for the locale in which they operate. IF A CONSUMER DOES BUSINESS WITH AN UNLICENSED FIRM, THEY DO SO AT THEIR OWN RISK.
Customer Complaint History
Back To TopWhen considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.
The Bureau processed a total of 44 complaint(s) about this company in the last 36 months, our standard reporting period.
Complaints Concerned:
9 - Selling Practices
2 - Sales presentation misrepresented the service
1 - Sales presentation not consistent with advertisement
2 - Sales presentation did not disclose complete pricing information
4 - General Sales Complaint Issues
4 - Service Issues
1 - Improper or inferior service
3 - General Service Complaint Issues
12 - Billing or Collection Issues
1 - Failure to correct billing errors
4 - Unauthorized credit card charges
2 - Unauthorized bank debits
1 - Failure to provide itemized billing as requested
2 - Failure to substantiate charges
2 - Improper billing or collection practices
17 - Refund or Exchange Issues
3 - Failure to honor promised refunds, exchanges, or contract
14 - General Refund or Exchange Complaint Issues
2 - Customer Service Issues
2 - General Customer Service Complaint Issues
The 44 complaint(s) closed in the last 36 months was/were closed as:
29 - Resolved
3 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
26 - Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
1 - Unresolved
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatoryprocess.
13 - Administratively Closed
12 - BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
1 - No Response
1 - Company failed to respond to the BBB or to the consumer to resolve the issues.
Government Actions
Back To TopThe BBB has no information regarding government actions at this time.
Advertising Review
Back To TopThe BBB has no information regarding advertising review at this time.
Additional Information
Back To TopThis company has a physical address of 231 West 35tth St., Ste. 1201 New York, NY 10001 and does not conduct business in Nevada. For a complete report or to file a complaint, please contact the BBB of Metropolitan New York.
BBB of Metropolitan New York
257 Park Avenue South, 4th Floor
New York NY 10010-7384
Phone: (212)533-6200
Fax: (212)477-4912
WWW: http://www.newyork.bbb.org
Email: Inquiry@newyork.bbb.org
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