Better
Business Bureau of Southern Nevada, Inc.
Online Privacy Policy
The Better Business Bureau of Southern Nevada, Inc. (BBB) is committed to
maintaining your confidence and trust, and accordingly maintains the
following privacy policy to protect personal information you provide online.
BBB's Commitment to Online Security
Physical, electronic and managerial procedures have been employed to
safeguard the security and integrity of personal information. Personal
information is used by staff, volunteers and other designated personnel.
All BBB agents and contractors with access to personal information obtained
on the BBB web site will also abide by this policy.
Personal Information that BBB May
Collect Online
The BBB collects the following types of personal information: names,
postal and e-mail addresses, telephone and facsimile numbers, and complaint
information. The BBB may also collect business information from sole
proprietorships that apply for membership or program participation,
some of which might constitute personal information, as well as personal
information from individuals acting solely in their business capacity.
The BBB will not knowingly collect or maintain information from those
actually known to be under the age of 13, and no part of our site is
structured to attract anyone under the age of 13.
How BBB May Use Personal Information
Collected Online
The BBB will not use your personal information other than for the purpose
for which it was submitted without your consent. We use personal information
to reply to inquiries, handle complaints, develop business reliability
reports, and to warn the public about questionable business practices.
We also process business requests related to program participation.
We do not use personal information in mailing lists.
How Your Information May Be Shared
In order to process complaints against businesses, the BBB will transfer
complaints received online to the company complained about. It is also
possible that a complaint, request or inquiry will be more appropriately
handled by another BBB, in which case the request or inquiry will be
transferred to the proper BBB. By completing a complaint form or sending
us a request or inquiry, you are allowing us to forward your information
to the proper business and also to the proper BBB, if necessary. Without
submission of the requested information, the BBB will not be able to
share your information and process your complaint. The BBB never sells
or rents personal information.
We will also release personal information to appropriate parties under
the following circumstances:
- Where release is required by law (for example, a subpoena) or
regulation, or is requested by a government agency conducting an
investigation;
- Where our records indicate a company may be engaged in fraudulent
activity or other deceptive practices;
- Where warranted by a company's failure to participate in the BBB's
advertising self-regulatory process; or
- Where your communication suggests possible harm to others.
Help Us Keep Your Personal Information
Accurate
If your personal information changes, please e-mail us at privacy@vegasbbb.org
with the new information, and, if appropriate, we will change your records.
Let us also know the department or BBB program that led to your submission
of personal information so we may efficiently locate your information.
Computer Tracking and Cookies
Our web site is not set up to track, collect or distribute personal
information not entered by its visitors. Our site logs do generate certain
kinds of non-identifying site usage data, such as the number of hits
and visits to our site. This information is used for internal purposes
by technical support staff to provide better services to the public
and may also be provided to others, but again, the statistics contain
no personal information and cannot be used to gather such information.
A cookie is a small amount of data that is sent to your browser from
a Web server and stored on your computer's hard drive. The BBB uses
non-identifying cookies to provide easier site navigation and access
to forms. You can still use the BBB site if your browser is set to reject
cookies. Our cookies do not generate personal data, do not read personal
data from your machine and are never tied to anything that could be
used to identify you.
Problems
If you have a complaint about the BBB's compliance with this privacy
policy, you may contact us privacy@vegasbbb.org.
If we are unable to resolve your complaint to your satisfaction, you
may elect to proceed with the BBBOnLine's Privacy Policy Review Service
by using our Complaint Form.
The Better Business Bureau system is not responsible for the privacy
practices or policies of participants in its various programs.
November 4, 2006