Better Business Bureau
Start With Trust
In Southern Nevada
BBB For Consumers
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:
BBB Accreditation
Back To TopThis company is a BBB Accredited Business.
BBB Rating
Back To TopBased on BBB files, this business has a BBB rating of NR.
Reasons for this rating include:
Failure to respond to complaints filed against this business.
Click here for an explanation of BBB Ratings.
Business Contact and Profile
Back To Top| Company Name: | V M Direct | |
| Company Address: |
3035 E. Patrick Ln. #1 Las Vegas, NV 89120 See the location on a Mapquest Map See the location on a Google Map |
|
| Phone Number: | (702) 938-9300 | |
| Original Business Start Date: | May 2001 | |
| Type of Entity: | Limited Liability Corporation | |
| Principal: | Mr. Richard Kall, CEO/Chairman | |
| Customer Contact: | Caryn Keys, Fulfillment Manager | |
| BBB Accreditation Status: | This company is a BBB Accredited Business. | |
| Type of Business: | Communication & Information Systems | |
| Web Site Address: | www.vmdirect.com |
Products and Services
Back To TopThis business offers typical products and services for the Type of Business shown above.
Business Management
Back To TopThe BBB has no information regarding business management at this time.
Alternate Business Names
Back To Top
VM Direct, LLC
VMDirect, LLC
Licensing
Back To TopAs of 7/26/2010, we confirmed this company has a valid local business license for the locale in which they operate.
Customer Complaint History
Back To TopWhen considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.
The Bureau processed a total of 17 complaint(s) about this company in the last 36 months, our standard reporting period.
Complaints Concerned:
1 - Selling Practices
1 - Sales presentation misrepresented the product
3 - Service Issues
3 - General Service Complaint Issues
4 - Billing or Collection Issues
1 - Unauthorized credit card charges
2 - Unauthorized bank debits
1 - Failure to substantiate charges
4 - Refund or Exchange Issues
1 - Failure to honor refund, exchange or credit policies
3 - General Refund or Exchange Complaint Issues
4 - Contract Issues
3 - Failure to honor a contract or agreement
1 - General Contract Complaint Issues
1 - Customer Service Issues
1 - Failure to provide promised assistance or support for products or services
The 17 complaint(s) closed in the last 36 months was/were closed as:
10 - Resolved
1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
9 - Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
5 - Administratively Closed
5 - BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
2 - No Response
2 - Company failed to respond to the BBB or to the consumer to resolve the issues.
Program Participation
Back To TopV M Direct participates in BBBOnline. This company has agreed to use special procedures including arbitratiion to resolve complaints.
Government Actions
Back To TopThe BBB has no information regarding government actions at this time.
Advertising Review
Back To TopThe BBB has no information regarding advertising review at this time.
Industry Tips
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